NAPERSOFT CCM
 
Napersoft CCM is a SOA-based Customer Communications Management (CCM) software solution for streamlining and managing document generation, customization, personalization, multi-channel distribution, archive and search.
 

Detailed solution description

Napersoft CCM integrates with CRM, ERP, SCM and other line-of-business applications to:
 
- Combine customer corporate data with approved corporate content including document templates, paragraphs, prompts and images;
- Enable users to create, distribute and archive personalized documents, one-to-one customer communications via print, eMail, Fax, Web and Archive;
- Streamline enterprise business processes, allowing users to create a letter in one step, or several steps; and
- Take advantage of Microsoft Word's document editing tools for greater accuracy and productivity and superior look and feel to manage approved content.
 

Functional description
 

Napersoft CCM functions include:
 
- Template Administrators
   -- Author dynamic document content including templates, paragraphs, prompts and images using Microsoft Word editing tools 
   -- Store approved content in a secure DB2 repository for access by users
- Users
   -- Compose personalized correspondence seamlessly using approved corporate dynamic content and line of business transaction data
   -- Distribute correspondence via Print, eMail, eFax and/or Web Portal
   -- Archive and Retrieve correspondence for improved customer satisfaction, re-distribution and compliance
- Managers
  -- Automate business processes allowing users to create personalized documents in one step, or several steps
  -- Establish Quality Control and Quality Review business processes via a Browser User Interface

Business problem
 

Napersoft CCM enables organizations to:

- Increase Customer Satisfaction
   -- Reduce turn around and delivery time
   -- Improve look and feel
   -- Enable self-service
- Reduce Processing Costs
   -- Replace printing with electronic delivery
   -- Streamline business processes
   -- Standardize and reuse template content
- Greater Business Agility to react more quickly to market changes
- Ensure Customer Communications Compliance (SOX, HIPPA, GLB, etc.).

Return on investment
 
The typical ROI for Napersoft CCM deployments is greater business agility and process improvements of 80% or more.

Learn more about Napersoft